Atlantis Hotel

Guest reported unfriendly reception staff upon arrival, which may impact responsiveness in emergency situations or guest assistance needs.

Guest reported a malfunctioning air conditioning unit that required emergency service to function in high temperatures, and noted inconsistent luggage security procedures that created confusion and required guests to navigate a cluttered storage area unassisted.

Guest reported a missing bathroom sink drain cap, exposing the interior plumbing and creating an unhygienic visual condition. The room thermostat was also noted as being difficult to operate, potentially impacting guest comfort.

Guest reported that staff demonstrated unprofessional conduct by rushing departure and standing at the door during packing, which created an uncomfortable and pressured environment.

Guest reported inconsistent housekeeping service and inadequate lighting in the room, which impacted daily routines and overall comfort. The hot water temperature was also noted to fluctuate unexpectedly during use.

Guest reported a critical failure in staff responsiveness and emergency handling, where misleading booking information and inflexible policies during a traumatic family situation created significant distress and prevented access to promised accommodations.