Aspire Melbourne

The key cards had an issue at check-in, but the staff was helpful in resolving it.

Guest reported noticeable building sway on the 33rd floor, with hallway wind tunnel effects and air pressure changes when opening doors. While high-rise movement is engineered, the perceptible motion and airflow may concern guests sensitive to structural movement.

The bedroom was unbearably hot because the only AC was in the living room. We had to cut our stay short and move hotels.

Guest reported no immediate safety concerns, highlighting well-functioning air-conditioning and excellent gym, sauna, spa, and pool facilities.

Guest reported persistent foul odors from kitchen and waste areas infiltrating their first-floor room, creating an unhealthy environment. Staff response was described as dismissive and unhelpful, with compensation offered but not received.

Housekeeping was inconsistent; I had to ask for clean sheets after 12 days and ran out of shower gel with no replacement.

The room wasn't clean and the bed linen smelled unclean. The constant traffic noise, including pedestrian crossing beeps, was so loud it kept me up all night.

Guest reported that the carpet in the common hallway was filthy, indicating a potential hygiene and slip hazard that requires deep cleaning or replacement.

Guest reported malfunctioning AC throughout their stay and noted exposed wires protruding from kitchen chair cushions, posing a potential physical safety hazard.

Guest reported a non-functional hot water system in a family member's room, requiring cold showers, which presented a health concern for an individual with mobility issues. The hotel's failure to provide timely resolution or clear communication regarding room changes further impacted the guest experience.

Guest noted the absence of towels in the gym area, which could impact hygiene and comfort during workouts.

Guest reported that staff unresponsiveness and a rigid queue policy at check-out created significant guest distress and prevented timely assistance, which could impact emergency responsiveness.

Guest reported air conditioning failure during a period of high external temperatures, which persisted even after a room change. This created an uncomfortable and potentially hazardous thermal environment.