Arrow on Spencer

Guest reported exposed electrical wiring from a heating unit on the upper terrace, posing a potential safety hazard, especially for children. Additionally, the guest noted that non-functional WiFi was reported multiple times but never repaired.

I arrived after hours and the reception was closed with no staff available. Couldn't reach anyone on the emergency numbers and had to find another hotel.

The floors were sticky and the appliances were dirty. The overall cleanliness was revolting.

Guest reported a bed on wheels that moved unpredictably during use, posing a potential fall or injury hazard. Additionally, the bathroom vanity was noted to be chipped and poorly maintained, which could present a safety risk from sharp edges.

The hotel relocated my booking without proper notification, leaving me stranded far from my event venue. Staff were unhelpful when I tried to resolve the situation.

Guest reported no immediate safety concerns, noting the apartment's comfortable layout with privacy between bedrooms and convenient self-catering facilities near the city center.

Guest reported significant mold in the bathroom and a pervasive urine odor from a heater, indicating potential health hazards from poor air quality and inadequate cleaning.

Guest reported a non-functional door lock in their room, compromising physical security, and observed insects on the floor, indicating potential pest control issues. The guest also experienced significant delays and unresponsiveness from management during a key retrieval issue at check-in.

The lack of blockout blinds meant I had zero privacy, with constant light from the police station and street making it feel like daytime at night. The complete absence of soundproofing meant I heard every car, tram, and siren, and loud music from a neighbor blasted through the walls at 6am.

The windows and surrounding cement wall were heavily soiled with bird droppings, which is a sanitation concern. The front desk staff was unresponsive when I reported a basic amenity issue.

Guest reported unsanitary bathroom conditions including a discolored toilet with flushing difficulties and dirty walls. Additionally, the bed frames were unstable and moved on rollers, posing a potential fall hazard.

Guest reported a billing discrepancy where the hotel charged twice for parking and failed to respond to refund requests, indicating potential financial security concerns.

Guest reported that cutlery and crockery were not clean, requiring washing prior to use, indicating a potential hygiene concern.

Guest reported a balcony rendered unusable due to extensive bird droppings accumulation, creating an unsanitary condition that forced them to keep doors and curtains closed, significantly reducing natural light and ventilation in the apartment.

Guest reported that access to the upper level of the penthouse was via a narrow spiral staircase, which was difficult to navigate with luggage and unsuitable for guests with mobility limitations.

Guest reported significant mold growth on water-damaged skirtings and bedding with holes and cigarette burns, indicating serious health hazards and fire safety concerns.

Guest reported a persistent foul odor in the room that was severe enough to cause family members to feel unwell, and noted that the balcony was unusable due to pigeon infestation and lack of space. The guest also experienced significant issues with staff unavailability despite advertised 24-hour reception, and a malfunctioning rubbish chute created a persistent waste accumulation near the elevator.

Guest reported a strong curry powder odor in the room, requiring windows to be opened for ventilation, which suggests potential air quality or lingering scent issues.

Guest reported an intermittent power supply affecting all electrical items around the bed, including a non-functional air conditioner, which compromised climate control and essential appliance reliability.

Guest reported a balcony heavily contaminated with bird droppings, posing a serious health risk, and noted a constantly running toilet that created significant noise disruption. The guest attempted to change rooms due to these hazards, but management was unaccommodating until a full refund was issued.