Adina Apartment Hotel Melbourne

Guest reported the sauna was non-functional during their stay, indicating potential maintenance issues with wellness facilities.

Guest reported a malfunctioning washing machine that only dispensed boiling hot water, damaging personal clothing. Additionally, the bathroom was found to have significant grime and hair, indicating a serious cleaning failure.

Guest reported that housekeeping services, including towel changes, were not provided for the duration of a five-day stay, requiring a guest complaint to the reception for resolution. This lapse in basic service standards indicates a significant failure in operational protocols that directly impacts hygiene and guest wellbeing.

The late-night check-in process was stressful and the staff member was unaccommodating, which created a negative arrival experience after a long delay.

The dishwasher had old, dried food inside, so we didn't use it. Also, no clean pool towels were provided even after requesting them.

Guest reported a dangerously tight one-way parking facility with insufficient space for larger vehicles, creating access and maneuverability hazards. The layout forced difficult navigation and risked blocking other vehicles.

I found mold in the shower and the air vents were visibly dirty. The room cleanliness was a major concern.

The air conditioning system was ancient and very slow to work, making the room uncomfortable.

Guest reported a significant gap between the apartment door and balcony floor, creating a potential trip/fall hazard that discouraged balcony use. Additionally, excessively dirty windows were noted, reducing visibility and potentially indicating maintenance issues.

Guest reported poor floor cleanliness in the kitchen area and noted missing essential kitchenware, raising hygiene concerns. The room preparation issues, including unfulfilled bedding requests, indicate potential lapses in standard housekeeping protocols.

I found mold in the bathroom and the sliding doors to the outside couldn't be locked, which felt unsafe.

Guest reported significant cleaning deficiencies, including stained carpet and visible food debris under furniture, indicating potential pest attraction and hygiene concerns. While staff partially addressed the issue, the overall cleanliness standard was below expectations for a premium self-contained apartment.

My room key didn't work multiple times, and it took an hour and a room change to resolve it. This raises serious concerns about access control and security.

The two single beds were pushed together to make a king, which felt unstable and could be a safety hazard.

Guest reported non-functional air conditioning in their room and was only provided a fan as an alternative despite requesting a room change. This created discomfort and reliance on external weather conditions for temperature regulation.

Guest reported repeated requests for clean towels and bed linen changes were not fulfilled over multiple days, indicating potential housekeeping service lapses that could affect hygiene standards.