Novotel Melbourne Airport

Staff seemed inexperienced and unhelpful with basic requests. Multiple phone calls to confirm a simple order felt intrusive.

The bathroom design is a hazard—water sprays everywhere because it's open near the taps. Taps aren't labeled either, so getting the right temperature is tricky.

Front desk staff provided incorrect terminal location information to a guest departing for an early morning flight, which could have resulted in a missed flight. This indicates a critical gap in staff training regarding airport operations and guest navigation.

Guest reported a significant safety hazard in the bathroom where a towel rack was falling off and could strike a person's head when using the toilet. Additionally, a chunk of glass was missing from a door and personal locks were absent, while a vomit-covered elevator presented a severe biohazard.

Guest reported a significant tripping hazard due to a raised step into the shower, which they encountered twice. This presents a clear physical safety risk, particularly in a wet environment.