The Sebel Melbourne Malvern

deceptive advertising regarding non-functional spa amenities and noted that room cleanliness, specifically floors and upholstery, required improvement.

the front desk was frequently unmanned, which could delay emergency response or assistance. The non-functional air conditioning and suboptimal room cleaning also raised concerns about environmental comfort and hygiene.

My car was towed from the hotel's secure parking without notice while I was at the hospital. I had to search the dark parking garage alone at night and the staff refused to check security footage or help.

Guest reported that hotel management authorized unauthorized entry into their occupied room, resulting in personal belongings being removed and the room being rebooked. This incident represents a severe breach of privacy and physical security protocols.

Guest reported a severe breakdown in staff communication and trust regarding vehicle security, with their car being towed from hotel premises without clear information on its location. This incident, occurring during a family medical emergency, indicates a critical failure in guest support and security protocols.