The Malvern East Treetop Escape

The pool was broken and not usable. The mattress was old and lumpy, making it uncomfortable to sleep.

Guest reported discovering bed bugs in the pull-out couch upon arrival, forcing all three couples to vacate the unit after 10 PM and find alternative lodging. The hotel refused to refund the $800 reservation fee despite the severe infestation.

Guest reported a severe bed bug infestation on the pull-out couch, which the host and booking platform failed to adequately address, forcing the guest to vacate immediately to avoid bringing pests home.

The management company's unresponsive handling of a significant billing error and refusal to take responsibility has created a serious trust and financial security issue. I feel misled and will be filing a formal complaint.