Large mid century executive family home with pool in prestige suburb

Guest reported non-functional AC and power restrictions preventing use of essential appliances like hair dryers and irons, citing solar power limitations. This created discomfort and potential safety concerns regarding adequate climate control and access to basic amenities.

Guest reported significant cleanliness deficiencies and a lack of staff responsiveness, which could impact hygiene standards and emergency assistance.

The owner was hostile and refused to provide basic drinking water. This created a stressful and potentially unsafe environment.

Guest reported that an elderly family member was made to wait for over an hour during a delayed check-in process due to rigid ID requirements, raising concerns about staff responsiveness to guest wellbeing and accommodation needs.

Guest reported an overly strict and unreasonable identification policy that prevented access to their room, including for a young child, indicating potential issues with staff discretion and guest security protocols.