Nightcap at Keysborough Hotel

Guest reported a mold odor in the bathroom and a malfunctioning, noisy air conditioning unit, requiring a room change. Additionally, a personal item was stolen from a public gaming area during their stay.

Guest reported consistently poor staff responsiveness and hostile service interactions, including rude reception service and dismissive restaurant staff. This lack of professional service could impact effective emergency communication or assistance if required.

The noise from the beer garden was deafening and made sleep impossible after 10PM. I complained twice to the front desk with no resolution.