Punthill Apartment Hotels | Ivanhoe

The spare blanket had hair and what looked like bodily fluid stains on it. Dirty dishes were put away in cupboards and there were stains all over the furniture.

Guest reported hygiene concerns including unclean bed linens with foreign hairs and a persistent unpleasant odor in rooms, which staff reportedly dismissed. A separate operational failure with parking access control was also noted.

Guest reported a significant failure in staff responsiveness and policy flexibility during a family medical emergency, which did not directly compromise physical safety but severely impacted trust and wellbeing.

Guest reported a significant sag in the mattress, which could pose a potential risk for back injury or discomfort affecting sleep quality and wellbeing.

Guest reported that balcony partitions contain significant gaps, allowing secondhand smoke to travel between units, which presents a passive health hazard for non-smoking occupants.

Guest reported a critical safety failure where a balcony access door in room 103 could not be closed or locked, requiring makeshift barricading, and staff were unable to provide a timely or secure resolution. Significant hygiene concerns, including pervasive pet hair and unclean appliances, were also noted.

Guest reported hairs and stains on bedding and towels, along with dirty kitchenware including a kettle and fry pan. These hygiene deficiencies present potential health concerns for future guests.

Guest reported loose tiles on the balcony that were temporarily secured with cloth tape rather than proper adhesive, creating a potential trip and fall hazard. Additionally, stained cushions and a lack of detailed cleaning were noted, suggesting possible hygiene concerns.

The shower was moldy, which is a health concern. I also had trouble getting into the building late at night because the check-in code never arrived.