WRAP on Southbank

Guest reported a theft of personal items from their room, including wallet, cards, and cash, with no in-room safe available. The hotel's investigation was described as cursory, and the guest noted a lack of apology or resolution from staff.

Guest reported multiple electrical and structural hazards, including loose fittings in the bathroom, a non-functional safe, and exposed wiring in the wardrobe with insufficient power points. The bed head lights and overhead kitchen cupboards were also defective, posing potential safety risks.

Guest reported visible signs of disrepair including peeling paint on ceilings and in hallways, indicating potential maintenance issues. While not an immediate hazard, this suggests deferred upkeep that could affect overall facility condition.

The noise from other guests and slamming doors was awful. Around 3am, the concierge arrived to handle a complaint but just made more of a disturbance, loudly arguing with a group having a party.