Mornington peninsula getaway

Guest reported the pool was closed due to a 'code brown' contamination incident, rendering a key paid amenity unavailable and raising hygiene concerns. The closure occurred during their primary leisure window, significantly impacting the planned experience.

Guest reported significant food service issues including cold hot food, incorrect orders, and lack of proper hygiene protocols such as tables not being wiped between guests. These service failures in food handling and cleanliness present potential health and safety concerns.