Isle of Serenity

Guest reported a complete lack of hot water and low water pressure, raising significant sanitation concerns for both room cleaning and the hot tub. The staff's combative response and failure to resolve the issue indicate a systemic maintenance and service problem.

The pool was green with algae and the whole place was dirty. It's definitely a health and safety risk.

Several rooms didn't have locks, so there was no privacy. The owner also searched through our trash and the security camera made me question what privacy we really had.

Guest reported a broken lock on one of the bathrooms, which repeatedly failed to provide privacy and security for occupants during their stay.

Guest reported a significant financial dispute regarding a withheld deposit and cancellation, which indicates potential issues with the establishment's operational integrity and guest recourse mechanisms.