Frankston South Beachside Gem - Two-Bedroom House

Multiple rooms were flooding with water almost ankle-high, and showers were leaking through to the room below. The spa pools were filthy with visible green algae.

Guest reported encountering defensive and uncooperative staff when requesting standard privacy protection for passport documentation, with staff refusing to provide identification for formal complaint procedures. Additionally, the guest observed concerning hygiene issues in the public warm spa, which was described as visibly dirty.

Guest reported poor lighting throughout the property, creating a dark and unwelcoming environment that could pose a trip hazard and security concern. Additionally, the guest noted the room was filthy with accumulated dust and grime, indicating a potential health risk from poor cleaning standards.

Guest reported extensive mold contamination throughout the property and severe cleanliness issues, including rubbish under furniture and spills on walls, which created an unsanitary environment.

Guest reported severe staff unresponsiveness to a post-checkout retrieval request, with multiple failed callbacks and no assistance provided when returning in person. This indicates a critical breakdown in emergency communication protocols and guest support systems.