Canterbury International Hotel

Guest reported conditions described as filthy and in need of a deep clean, suggesting potential health hazards from poor sanitation and maintenance.

Guest reported multiple critical safety failures, including an unsecured access point from a stagnant pool area into the hotel, a nighttime fire requiring evacuation, and furniture with sharp, exposed edges in rooms. The property also demonstrated poor post-incident management by leaving fire debris and hazardous waste in guest-accessible areas.

a critical security failure, noting the access door to guest rooms was broken and left unrepaired, allowing unrestricted entry. The presence of disclaimers regarding stolen property further indicated a systemic security concern.

Guest reported a non-functional security access door left open 24/7, allowing unrestricted entry to the building, and encountered an individual in the gym area who claimed to be dealing drugs. Staff were reportedly unresponsive to these security and safety concerns.

Guest reported a critical safety failure when a receptionist attempted to enlist an unknown guest to escort them to their room, creating a severe security risk. The hotel's lack of accessible rooms and unprofessional staff response compounded the guest's feeling of being in an unsafe situation.

A staff member stole my daughter's AirPods from the room and lied about it. The hotel's complete lack of response to my report shows they don't take guest security seriously.

The bathroom and shower were dirty. The old carpets and missing phone buttons made the room feel poorly maintained.