Punthill Apartment Hotels | Essendon

Guest have reported being left without confirmed accommodations at night and encountering hostile, unresponsive staff who refused to escalate concerns to management.

Guest reported a critical security failure involving double booking, where a key provided access to an occupied room, and noted significant dust accumulation in the unit.

The fire alarm went off at 2am, and we had to evacuate. While waiting outside, there was a violent incident involving a kidnapping and assault happening right there.

a serious breach of privacy and security when a staff member entered a room without permission while the occupant was changing, and failed to secure the door upon being confronted.

Guest reported severely soiled and stained upholstery on indoor furniture, along with visibly rusted and neglected outdoor balcony furniture. The condition suggests inadequate cleaning protocols and potential health concerns from accumulated contaminants.

The room had mold and water damage on the curtains and blinds, and the bathroom was poorly cleaned. The place was dark, dingy, and very loud at all hours.