Essendon Motel

Guest reported the room was not cleaned prior to arrival, with the bathroom condition compared to a public toilet at a camp, indicating potential health and hygiene concerns.

Guest reported significant health and safety hazards, including broken glass in the bathroom and unhygienic conditions with biological waste present, which created an unsafe environment. The staff's handling of the situation, including a confrontational reception and refusal to provide a refund despite the hazards, further compromised the guest's sense of security.

a broken door lock compromising room security and an air conditioning unit heavily contaminated with dust and dirt, presenting a potential fire hazard. Additional concerns included insufficient lighting and substandard cleaning practices.

Guest reported rooms with unclean, smelly, and unhygienic conditions, including bedding that appeared unsanitary, and a lack of basic amenities such as clean towels and safe drinking water. Staff were unresponsive to requests for assistance or room changes, which could impact guest wellbeing in vulnerable situations.

Guest reported a stained sheet upon arrival, which was promptly replaced by responsive staff, indicating a cleaning oversight but effective resolution.