Insaa Serviced Apartments

The deposit dispute and unprofessional management created significant stress. I had to involve my bank weeks later to resolve it.

Guest reported a severe pest infestation including live bugs, spiders, and a dead cockroach in a bath towel, alongside a broken toilet and a malfunctioning AC unit during extreme heat. The apartment was described as neglected and unsanitary, with a strong odor requiring extensive deodorizing.

Guest reported inability to contact the property via phone or email for two weeks, indicating a potential breakdown in emergency communication channels. This lack of responsiveness could delay critical assistance during a safety incident.

Guest noted the apartment's bathroom configuration, with only a toilet available downstairs and full bathrooms located elsewhere. This layout could present a potential mobility or accessibility concern for guests with limited mobility.