ibis budget Dandenong

I discovered a bed bug infestation and suffered multiple painful bites that needed medical treatment. The hotel refused to offer a refund or any meaningful help.

I was verbally abused by management when I was in a vulnerable state and could barely walk. This created a hostile and unsafe environment.

Guest reported significant staff unprofessionalism and poor complaint handling during check-in, which could impact emergency responsiveness. The coffee machine was noted as malfunctioning, presenting a potential minor health or maintenance concern.

The room and hallways were visibly dirty. I asked housekeeping to clean but they never came.