Dandenong Motel

Guest reported a significant breakdown in staff communication and professionalism, resulting in a disputed charge and disrespectful handling of their complaint. This failure in service integrity and conflict resolution negatively impacted the guest's sense of security and trust in the establishment.

Guest reported a severe bed bug infestation and extensive mold, dirt, and biological contaminants throughout the room, including under furniture. The presence of empty syringe packets and the refusal of management to provide adequate remediation or a full refund indicates critical health and safety failures.

Guest reported significant cleanliness issues affecting the bathroom, floor, and appliances, and noted unprofessional conduct from management when concerns were raised.

The room was clean and quiet with no safety issues. The only problem was a billing discrepancy at check-in.

Guest reported a non-functional air conditioning unit that could not be adjusted, resulting in an uncomfortably hot room. Despite requesting assistance, no help was provided, leading to a poor night's sleep.

Guest reported the room was in a state of extreme filth, which they described as the most disgusting they had ever encountered, prompting them to cancel their stay immediately.