Dandenong Central Apartment Hotel

Guest reported a noisy air conditioning unit and an unpleasant odor in the room, which impacted comfort and air quality. These issues suggest potential maintenance or ventilation concerns.

The room had a very strong, unpleasant smell and visible dirt, grime, and dust everywhere. I felt physically sick upon entering.

Guest reported being denied check-in despite a pre-paid booking due to an ID discrepancy and a declined credit card, with staff displaying dismissive and unprofessional behavior. This lack of assistance and failure to resolve a basic access issue created a significant distress and security concern for the guest.

I was left stranded without access to my prepaid room because the reception was unstaffed and unreachable. This lack of basic staff presence and emergency contact is a major safety and security concern.

Guest reported witnessing a drug deal while moving luggage from street parking, and did not feel safe, leading to an early departure. The room also had a persistent cigarette odor despite being designated non-smoking.