City Edge Dandenong Apartment Hotel

Guest reported a malfunctioning heating and cooling system that blew cold air during low outdoor temperatures, creating an uncomfortable and potentially unsafe thermal environment. The guest also noted that housekeeping requests were ignored despite clear instructions.

Guest reported unsanitary room conditions that were described as 'disgusting' and unsuitable for families. The guest also alleged unprofessional conduct by management, including attempts to deflect responsibility for the poor conditions.

The stairs between the basement and ground car park had broken handrails, which felt dangerous. The basement parking area smelled terrible because it was right next to the bins.

Guest reported that the hotel does not provide room cleaning services, including vacuuming or changing towels and bed sheets. This lack of basic hygiene maintenance could pose health concerns for guests.