Trentleigh Lodge Supported Residential Service

Guest reported that support staff permitted drug use in resident rooms and described staff treatment as 'absolutely disgusting' and 'rude'. This indicates a critical failure in staff supervision and resident safety protocols.

Guest reported unprofessional communication from staff during the booking process, including the use of ambiguous emojis, which led to a cancellation. This behavior raises concerns about staff responsiveness and the potential for inadequate guest support during a stay.

Guest reported that the hot water system was not functioning properly, resulting in cold water during their stay. This facility maintenance issue impacted the comfort and expected amenities of their visit.

Guest reported that the hot water system in their private shower was not functional during their stay, which impacted comfort in cold weather. The guest expressed hope for a repair.