PARKROYAL Monash Melbourne

developing skin rashes after using the bed and sofa bed, which were not vacuumed during a five-day stay, indicating a potential allergen or irritant hazard from inadequate cleaning. The hotel's advertised amenities, including the pool and sofa bed, were either inconveniently located or of poor quality, impacting the reliability of the safety and comfort environment.

Guest reported a $100 POS authorization charge that was not automatically refunded after 10 days, requiring a follow-up call where staff indicated they had 'forgotten' to process the refund. This raises concerns about financial system reliability and potential impacts on other guests.

Guest reported a breakfast bag containing perishable items was provided without proper temperature control, raising concerns about food safety protocols. The establishment's location above a shopping center did not present any direct safety issues.