Hotel Chadstone Melbourne - MGallery Collection

insufficient staff supervision at the pool and spa area, with children jumping in unsupervised, creating a potential safety hazard. The lack of available seating also contributed to a crowded and less controlled environment.

being assigned a room facing the road despite a specific request, resulting in disruptive nighttime noise from street activity that impacted rest. The hotel's parking policy requires guests to either accept being 'locked in overnight' or pay a premium fee for exit flexibility.

I was stranded at 1 AM after they gave away my guaranteed room. Their logistical failure forced me into an unvetted, subpar hotel and I had to pay my own taxi.

Guest reported significant elevator delays, including a 15-minute wait to access the pool area, which could impede emergency egress or access to amenities.

Guest reported extremely low water pressure in the shower, making it difficult to use, and noted that the temperature was hard to control. This facility condition impacts the basic functionality and safety of the bathing area.

Guest reported that their room was not serviced during a three-day stay, with housekeeping arriving only in the late afternoon. Requests for essential toiletries, including toilet paper, were not fulfilled despite complaints to staff.