Manhattan Apartments - Caulfield North

Guest reported unethical booking practices including last-minute cancellation after payment, which raises concerns about operational reliability and trustworthiness in emergency situations.

The apartment smelled strongly of stale cigarettes, and there was a visible blood stain on the main bed's quilt.

Guest reported inadequate cleaning standards and disrespectful cleaning staff, which raises concerns about hygiene and overall service quality affecting guest wellbeing.

Guest reported the apartment was very poorly maintained with broken shelves and a broken washing machine, and noted the room was dirty with soiled sheets and a persistent unpleasant odor.

Guest reported water intrusion during rainfall, resulting in soaked carpet and personal property damage. Unauthorized entry by maintenance personnel occurred during remediation efforts.