Manhattan Apartments

Guest reported a significant breach of booking ethics and transparency, where a confirmed reservation was revoked without notice due to a more lucrative offer, undermining trust in operational reliability.

The company's rigid cancellation policy and unhelpful response to my situation made me question their reliability in handling guest concerns.

Woke up to a massive water leak flooding the bedroom carpet. All my belongings on the floor, including shoes and luggage, were water damaged, and management was unhelpful.