BIG4 Holiday Parks of Australia

Our campsite has a badly broken concrete slab that's a trip hazard waiting to happen. The keypad toilets and boom gates during COVID also felt like a hygiene and access control risk with no hotspot checks.

Guest reported significant dissatisfaction with customer service and billing practices, which indicates potential service reliability issues that could impact guest support during emergencies.

Guest reported a theft incident during their stay, noting that an intruder entered their unlocked accommodation while they slept and stole personal belongings. The guest highlighted a complete lack of security measures, including no gates, cameras, or personnel, and stated local police confirmed this is a recurring issue.

Guest reported a lack of transparency regarding a significant operational change, which did not directly impact physical safety but reflects on management's communication and trustworthiness.