The Black Horse Hotel

Guest reported significant hygiene deficiencies, including unsanitary bathroom conditions, stained linens, and unclean surfaces, which compromised the basic health standards expected for a paid accommodation.

a significant operational disruption, with the hotel's gastropub unexpectedly closed, which could impact access to food and beverage services during a stay.

Guest reported that the food quality, temperature, and service at the restaurant were shockingly poor, which raises concerns about potential health and safety standards in food handling.

Guest reported a critical fire safety concern, noting only one fire escape with blocked access and a non-functional alarm that discouraged use. Additionally, the hotel's policy of locking doors without informing guests at check-in led to a guest being locked out and causing a multi-hour disturbance.