Pool • Large 5BR Home • BBQ • 5 Car Parks • Central

Guest reported an unsanitary bathroom layout where the only wash-basin was located in the bedroom, shared between the WC and bathroom, creating hygiene and convenience concerns.

Guest reported inconsistent and unhelpful staff responses to basic requests, including being directed to external stores for simple amenities and receiving a lecture when requesting additional supplies. This lack of reliable support could impact guest wellbeing during an extended stay.

Guest reported a lack of accessible restroom facilities in the lobby, forcing them to endure significant discomfort while waiting for check-in. This failure to provide basic amenities in a common area raises concerns about guest welfare and staff responsiveness.

Guest reported non-functional air conditioning and unclean carpet conditions, raising concerns about the property's suitability for health-related isolation purposes.

Guest reported that the hotel's rigid non-refundable policy and unresponsive customer service during a global health crisis created significant distress and a perception that financial concerns were prioritized over guest welfare.