Serviced Apartments Melbourne - Empire

I arrived to find my room double-booked and had to scramble for last-minute accommodation. The company still hasn't returned my $300 deposit after weeks of unfulfilled promises.

The apartment was very dirty with unclean chairs, sofa, and sink. I did not feel comfortable staying there at all.

I was told my apartment was unavailable due to plumbing issues right after I landed, forcing me to find last-minute accommodation. The company was completely unresponsive and booking.com had to step in to refund me.

Guest reported an extremely firm bed in one bedroom that was described as 'like laying on wooden slats,' leading them to sleep on the couch instead. This condition presents a potential health and comfort issue affecting sleep quality and physical wellbeing.