Comfort at the Heart of Balwyn

Exposed wiring throughout the hotel and the elevator was just a wooden box. The place should have been closed during renovations.

The room locks were completely unreliable, taking 5-10 tries to open even with staff assistance. We considered changing rooms but heard others had the same problem.

Guest reported persistent plumbing issues including clogged common-area bathrooms and malfunctioning in-room toilets, indicating potential sanitation concerns. The guest also noted excessive noise levels affecting sleep quality.