Palmers Lodge Swiss Cottage

Guest reported being sexually assaulted and threatened by another guest, with staff failing to intervene or provide protection. The guest also noted CCTV cameras in shower areas, raising serious privacy and safety concerns.

Guest reported that the laundry dryer was ineffective, leaving clothing items waterlogged and not properly dried. This facility malfunction impacted guest convenience and satisfaction.

Guest reported that the low-quality mattresses resulted in poor sleep quality, with the hard wood base being felt through the bedding. This constitutes a comfort and wellbeing issue affecting rest.

Guest reported that shower doors on the ground level do not reach the floor, causing persistent flooding in the bathroom area. This presents a slip hazard and potential water damage.

The room and common areas were uncomfortably cold during my stay.

The windows can't be fully opened or closed, which could be a concern for ventilation or emergency egress.

Guest reported that the top bunk lacked a full privacy curtain, compromising personal privacy during changing. This design oversight could affect guest comfort and sense of security in shared accommodations.

Guest reported encountering one overnight staff member with a hostile and unprofessional demeanor, which negatively impacted their experience despite otherwise positive interactions with the team.

Guest reported inadequate bathroom cleanliness, which raises hygiene concerns that could affect guest health and comfort during their stay.

Guest reported a critical failure in bed assignment and privacy systems, resulting in unauthorized access to their bunk and physical disturbance during sleep. The incident highlights significant security and safety protocol deficiencies regarding guest space integrity.