St. Pancras London, Autograph Collection

Guest reported a significant water leak from the shower that flooded the bathroom floor, soaking personal items including clothes and towels, indicating a potential slip hazard and water damage issue.

Guest reported unacceptable hygiene standards including visibly stained towels and dirty mirrors, with strong food and grease odors permeating the corridor due to proximity to kitchen areas.

The restaurant was uncomfortably cold during dinner, with high ceilings making it difficult to heat. Most diners, including myself, had to eat while wearing our coats.

Guest reported that staff were persistently focused on upselling during spa and dining experiences, which created a pressured environment that detracted from relaxation and service quality.

Staff were unresponsive and avoided our table, making it difficult to get basic service like water refills. This lack of attentiveness could be a concern in an emergency situation.

Guest reported being the sole patron in the hotel's pool and spa area during evening hours, which may indicate reduced staff supervision and potential safety monitoring concerns.

Guest reported a rodent infestation in the hotel's corridors and bars, indicating a significant pest control issue that likely extends to guest rooms. This presents a direct health hazard and severely impacted the guest's ability to sleep.