Premier Inn London Waterloo (Westminster Bridge) hotel

The hotel was super clean, which made me feel comfortable about hygiene during my stay.

Guest reported inadequate hot water temperature in the shower, which may indicate a water heating system issue affecting guest comfort.

Guest noted bedding comfort issues with a duvet described as too thick and pillows firmer than expected, which could impact sleep quality and overall wellbeing.

Guest reported a completely blocked sink that prevented proper hygiene practices, and a broken shower with minimal water flow. The guest believes these maintenance issues were known to the hotel but not addressed.

Guest reported severe sleep disruption due to excessive external noise from traffic, shouting, and sirens throughout the night, compounded by inadequate housekeeping services that failed to provide clean towels.

The room had a musty, damp smell that was strong enough I had to air it out. The overall condition felt worn and in need of a deep clean.

The restaurant staff was very accommodating and professional when we needed to rearrange furniture for a group meeting.

Guest reported finding hairs in the bedding upon arrival, indicating a potential lapse in cleaning standards. Early morning traffic noise also disrupted sleep quality.

Guest reported no safety concerns and highlighted exceptional staff attentiveness and service quality in the restaurant, which positively impacted their overall experience.