Premier Inn London Southwark (Southwark Station) hotel

Guest reported breakfast area was extremely crowded between 8am and 9am, which could impact social distancing and create congestion during peak morning hours.

Guest reported no safety concerns during their family stay, noting the hotel was clean, well-located, and operated smoothly with family-friendly services.

The hotel assigned my family to separate rooms on different floors after promising to keep us together. This created a safety concern, especially with young children, and made me nervous about future bookings.

Guest reported concerns about fire evacuation safety for rooms located across a glass skybridge, noting no visible alternative escape routes and generic evacuation instructions that lacked specific guidance for these rooms.

The air conditioning and heating system in my room was completely broken. I reported it twice but the error code showed it had been malfunctioning since the day before.

Someone tried to break into my room while I was inside. The hotel refused to relocate us for safety even after police suggested it.

Guest reported an unknown residue in beverages prepared using the in-room kettle, raising concerns about appliance cleanliness and potential water quality.

Guest reported a recurring heating system failure requiring multiple trips to the lobby for manual resets. The hotel's complaint resolution was deemed inadequate, as staff were notified but the issue persisted throughout the stay.

Guest reported a noisy air conditioning/heating unit that rattled throughout the night, potentially disrupting sleep quality. The mechanical noise was described as resembling constant running water.