Premier Inn London Kensington (Earl's Court) hotel

Guest reported a severe bathroom flooding incident requiring an emergency room change late at night, followed by a lack of hot water in the replacement room. The guest also noted disruptive noise from an air vent that impacted sleep and reported feeling ill the following morning.

Guest reported a free-standing glass panel in their room, which presented a substantial safety risk to their young child. The hotel's customer service indicated this was normal practice, raising concerns about child safety protocols.

Guest reported the hotel met expected cleanliness and comfort standards, with no immediate safety concerns affecting their stay.

Guest reported inadequate staffing during breakfast service, resulting in uncleaned tables and insufficient coffee machine maintenance, which prevented their family from dining together.

Everything felt safe and well-maintained during my stay.

Guest reported that the room was dirty upon arrival and that towels were initially unavailable, then provided in poor condition, indicating significant housekeeping deficiencies.

Guest reported inconvenient building layout with separate structures connected across different floors, creating accessibility challenges when transporting heavy luggage.

Guest reported discovering a heavily stained duvet upon departure, which raises hygiene concerns. The issue was reported via WhatsApp but received no response from hotel staff.

Guest reported a security incident where an intoxicated individual attempted to enter their room at 3 AM by trying the handle and banging on the door. While staff responded to the call, the guest noted a lack of immediate follow-up, which contributed to feelings of being unsafe during the event.