Premier Inn London Hammersmith (Shepherds Bush Road) hotel

Guest reported a positive overall experience with helpful staff, though an initial check-in issue was noted. No immediate safety hazards were identified in the review.

Guest reported a booking issue that was effectively resolved by staff member Diana, who demonstrated strong problem-solving and guest support during a stressful situation.

Guest reported a burst water pipe causing sewage odor throughout the hotel, including reception, lifts, corridors, and guest rooms, posing a significant health hazard.