Premier Inn London County Hall hotel

Guest reported a significant lack of staff responsiveness and empathy when requesting a second towel, with the receptionist threatening to rebook the room at a much higher rate rather than resolving the simple request. This behavior created a negative impression of guest support and problem-solving during a routine check-in.

Guest reported slow bar service but highlighted positive staff responsiveness at reception, including accommodating a late checkout request. No immediate safety or health hazards were mentioned in the review.

Guest reported disruptive noise from another guest yelling and screaming between 2-00 AM and 4:00 AM on their first night, which impacted sleep quality.

Guest reported no safety concerns during their stay, noting the family room was clean and spacious with convenient access to public transportation and dining options.

Guest reported that the heating system was noisy at night and disturbed their sleep, noting that the room temperature control was dependent on a single key card, which could impact comfort and rest.

Guest reported severe and persistent nighttime noise from street racing and revving vehicles, which caused walls to vibrate and made sleep impossible even with noise-cancelling earbuds. The disturbance occurred nightly from 10 PM to 4 AM, affecting multiple rooms across different floors.

The Ultimate WiFi was nonexistent during my stay, which could impact emergency communication.

Guest reported no safety concerns and highlighted exceptional staff performance across housekeeping, luggage handling, and restaurant service, which positively contributes to guest security and wellbeing.

Guest reported a completely blocked shower that flooded the room, creating a slip hazard and water damage risk. Additionally, unclean bedding and glasses were noted, along with unstaffed reception during a time assistance was needed.

Guest reported disruptive noise from street racing activity outside the hotel until approximately 3 AM each night, which significantly impacted sleep quality. The hotel staff acknowledged the issue but indicated they were unable to intervene.