Park Plaza London Riverbank

The bathroom door didn't have a lock, which was a privacy concern for my teenage son.

Guest reported no safety concerns and highlighted professional staff conduct, which positively contributes to a secure and well-managed guest environment.

Guest reported that the hotel's swimming pool was unexpectedly small and inadequately heated, which may pose a comfort or safety concern for guests expecting proper recreational facilities.

The pool required advance booking with no availability during my stay, which was disappointing as it was a key reason for choosing this hotel.

Guest reported inadequate pool access management, with limited 40-minute slots for only 12 guests requiring advance booking that wasn't communicated during reservation. While staff provided compensatory service recovery, the facility access system created guest inconvenience.

Guest reported questionable room cleanliness with hairs and dust present on the floor, which raises hygiene concerns.

I had to navigate back to the front desk with my disability after being assigned an unsuitable room. The staff's dismissive attitude when addressing my needs was concerning.