Merit Kensington Hotel

Guest reported evidence of rodent infestation in rooms and overall unclean conditions, which prompted cancellation. The hotel's refund refusal and lack of response to these hygiene concerns were noted.

Guest reported unsanitary room conditions with hair and stains found under the bedding sheets, and noted that the air conditioning unit was non-functional during their stay.

Guest reported multiple bathroom safety hazards including a slippery bath floor requiring an anti-slip mat, a broken bath plug, a shower door that impeded access, and a vanity mirror hanging off the wall.