Kimpton Fitzroy London

Guest reported that housekeeping consistently failed to remove used dishes and cutlery from the room, which could attract pests and create a hygiene concern.

Loud music from a ballroom event went on well past midnight, even on the third floor. The front desk couldn't provide earplugs and gave incorrect information about the end time.

Guest reported a sentimental diamond necklace went missing from their room with inadequate follow-up from hotel management, raising concerns about security and guest property protection protocols.

Guest reported initial noise issues with their room but noted that staff promptly facilitated a room change, demonstrating effective complaint resolution.