Hilton London Angel Islington

The hotel was clean and well-maintained, which made for a comfortable and worry-free stay.

Guest reported significant noise disturbance from nearby bars and clubs operating late into the night, which disrupted sleep quality during their stay.

I'm concerned about the hotel's lost item procedures. The vague response when I followed up doesn't inspire confidence in their emergency or security protocols.

The shower seals and grouting need a deeper clean. I noticed some buildup that could lead to mold or mildew issues.

Guest reported that the breakfast service had significant operational issues, with food items not being replenished and a broken coffee machine, indicating potential lapses in staff attentiveness and facility maintenance.

Guest reported that a supervisor displayed unprofessional and intimidating behavior, including slamming a phone loudly, which startled the artist and team during check-in. This lack of basic courtesy and hostile demeanor from a managerial staff member raises concerns about the hotel's overall security culture and staff responsiveness in potential emergency situations.

I was overcharged for a drink I didn't order and had to spend a lot of time trying to get it corrected. The hotel's billing system and follow-up communication were very disorganized.

Guest reported that rubbish was left in the hallway for over 30 hours despite staff passing by, indicating a potential fire hazard and general housekeeping neglect. The duty manager was not surprised by the complaint, suggesting this may be a recurring issue.

Guest reported critical failure in reservation management resulting in denied accommodation despite confirmed booking, with staff offering only inadequate alternatives and failing to provide promised refunds or compensation. This systemic breakdown in operational reliability directly compromised guest safety by leaving them without secured lodging in an unfamiliar city.

Guest reported a last-minute reservation cancellation by the hotel, which created significant travel disruption and stress during a peak holiday period, undermining trust in confirmed bookings.

The room was freezing cold the entire stay even with the thermostat set to 26°C. The sofa bed mattress was extremely thin and uncomfortable, not suitable for children.

Guest reported being stranded at midnight after the hotel canceled a reservation made four months in advance, forcing them to find and pay for alternative accommodation. This failure in reservation management and staff responsibility poses a significant safety and security risk, especially for families traveling internationally.

My personal belongings were removed from my room and moved without my consent, violating my privacy and sense of security.

Guest reported suboptimal front desk service with insufficient attention during check-in and limited information provided, which could impact emergency responsiveness and guest orientation.

Guest reported inadequate room preparation for the booked occupancy, including insufficient towels and drinking water, which impacted basic hygiene and comfort. Staff responsiveness to resolve these issues was slow and unapologetic, affecting the guest's overall sense of care and wellbeing.

Guest reported no immediate safety concerns, noting the room was of decent size and cleanliness. The location required additional travel time to central attractions but did not raise security or neighborhood safety issues.