Copthorne Tara Hotel London Kensington

Guest reported non-functional air conditioning resulting in uncomfortably high room temperatures, compounded by direct sun exposure through the windows.

Guest reported no significant safety concerns, noting the rooms were adequate for sleeping and staff service was friendly. The review primarily highlighted positive location and transport access.

Guest noted that upgraded Club Room accommodations did not include lounge access as expected, and reported that beds and pillows were uncomfortably hard, which may impact sleep quality and overall comfort.

Guest reported that cooked breakfast items were served cold, which presents a potential food safety and health hazard.

The AC was loud and ineffective, and the room had no natural ventilation. It made the stay quite uncomfortable.

Guest reported significant service inconsistencies and misinformation from hotel staff, including incorrect facility details and poor communication regarding food delivery, which could impact emergency responsiveness and guest wellbeing.

Guest reported multiple hygiene deficiencies including a used razor in the shower, a dirty face towel, and hairs in the sink, indicating a significant lapse in cleaning protocols.

I couldn't get help from reception to let another guest use the lift at night. They told the person to wait downstairs instead.

Guest reported a malfunctioning shower with inconsistent water flow and no cold water availability, which presents a scalding risk and indicates potential plumbing system issues.

The bar was closed to non-event members, which limited my access to hotel amenities.

Guest reported being repeatedly awakened by disruptive noise from adjacent rooms, requiring security intervention on multiple nights. The inadequate soundproofing significantly impacted rest quality and necessitated external assistance.