Hotel Indigo Hong Kong Island by IHG

Guest reported potential food safety concerns with uncovered bacon trays and ham stored in water, along with poor buffet layout causing crowding around slow toasters in a corner location.

The hotel only has 8 rooms per floor, which felt quiet and secure. I appreciated the friendly and responsive housekeeping staff.

Guest reported a shower mechanical failure during their stay, which was promptly addressed by hotel staff through room relocation and accommodation upgrade without additional charges.

Guest reported no safety concerns during their stay, noting the hotel's location on a quiet street and highlighting the staff's helpfulness and efficient service.

Guest reported inadequate housekeeping service with minimal room cleaning over a four-night stay, raising concerns about hygiene standards and potential allergen accumulation.

The lifts were quite slow, which could be inconvenient during busy times.

Guest reported that breakfast food was served cold and pastries were undercooked, which presents a potential food safety and quality control concern. The guest also noted that multiple complaints about breakfast quality had been acknowledged by staff without apparent corrective action.

Guest reported that the bathroom design lacks full enclosure, compromising auditory privacy between the shower and toilet areas. This layout was noted as unsuitable for shared occupancy.

The sink is too shallow and splashes water everywhere when the tap is on full. It got me wet while washing my hands.

Guest reported no immediate safety concerns, noting the hotel was well-maintained with good service and reliable Wi-Fi. The breakfast quality was mentioned as a minor disappointment but did not impact the guest's overall sense of security or wellbeing.

Guest noted the lobby area became crowded in the afternoon, though staff responded promptly. No immediate safety hazards were reported regarding physical security or facility conditions.

Guest noted the close proximity of neighboring buildings, which may raise privacy concerns for some travelers.

Guest reported that the hotel's breakfast service is outsourced, which may indicate reduced oversight over food safety standards and quality control.