iclub To Kwa Wan Hotel

Guest reported that the bathroom floor becomes wet after showering due to an improperly sealing glass door, creating a slip hazard.

Guest reported encountering silverfish and a cockroach over two inches in their room, indicating a pest infestation. Additionally, a shower drainage failure caused flooding in the bathroom, and staff were unresponsive when these issues were reported.

Guest reported inadequate soundproofing in connecting doors, which created anxiety for family members with autism and ADHD who felt unsafe communicating normally due to noise complaints from neighbors.