iclub Sheung Wan Hotel

The sofa beds blocked walking space near the windows and were too narrow to turn comfortably, which made sleeping difficult and could be a hazard in an emergency.

Guest reported elevator service issues with one lift out of service for multiple days and the remaining lift frequently ignoring calls, impacting guest mobility and convenience.

Guest reported that sofa beds for children were not set up upon arrival and required multiple requests to be addressed, noting they were uncomfortable for sleeping. This indicates potential issues with staff responsiveness to guest accommodation needs.

Guest reported that the air conditioning system could not be adjusted for fan speed or temperature and was notably noisy, which may impact sleep quality and comfort. Additionally, the limited number of elevators resulted in frequent long wait times.

Guest reported significant mold growth in the bathroom and excessively slippery floor tiles throughout the room and toilet, posing a fall hazard. Thick dust accumulation was also noted on multiple surfaces, including the air conditioning unit and ceiling fixtures.