Ramada Hong Kong Grand View

Guest reported active black mold contamination in multiple rooms, including on walls, under sinks, and inside air vents, posing a significant respiratory health hazard. Management was unprofessional and refused to address the issue or provide a refund.

Guest reported unsanitary furniture conditions including a heavily stained desk chair that required covering with a bath towel, and noted closet doors that were unclosable due to moisture-related expansion.

No hand soap or sanitizer in the bathroom. No water in the room either.

Guest reported the hotel's sky pool on the 28th floor was out of order and its existence could not be verified, raising concerns about facility maintenance and transparency. The surrounding area was described as unclean with persistent unpleasant odors from nearby meat markets.

Guest reported satisfactory cleanliness standards and responsive staff, with no immediate safety concerns noted during their stay.

Guest reported finding hair in the bathtub and noted the use of bedroom slippers in the bathroom, indicating significant cleaning and hygiene deficiencies.

Guest reported that the three hotel elevators were frequently unable to cope with the high volume of traffic from tour groups, potentially impacting emergency egress and guest mobility.

Guest reported extremely cramped room conditions with furniture placement creating potential mobility hazards and obstructed pathways. The refusal to accommodate a room change request raises concerns about staff responsiveness to guest safety and comfort.

Guest reported persistent cigarette smoke odor in their initial room and a strong chemical bleach smell in the replacement room, indicating potential indoor air quality and ventilation issues. The presence of strong market odors at the hotel entrance was also noted.

Found mold in the shower vent and a nail on the carpet. The room felt dark and dated.

The walls were extremely thin, so I could hear noise from all directions—adjacent rooms, above, and outside—which really disrupted my sleep.

Guest reported excessively strong water pressure in the bathroom, which required manual adjustment to achieve a comfortable level.

Guest reported brownish-yellow water from faucets during maintenance, which stained the sink and persisted beyond the announced timeframe, raising concerns about water quality and plumbing integrity.

Guest reported dirty conditions in the room corners and unwashed coffee mugs, indicating a lapse in basic cleaning standards. The pool was also closed during their stay.

Guest reported mold growth on curtains and ceilings, along with inadequate cleaning of carpets and vents, which triggered sinus issues. The presence of mold and accumulated dust represents a health hazard.

Guest reported a strong smell of cigarette smoke in the assigned room, indicating inadequate air quality and ventilation. The absence of basic amenities like soap holders also suggests inconsistent room maintenance.

Guest reported the hotel pool has been closed for an extended period, indicating a significant facility maintenance issue. This impacts the availability of advertised amenities and raises questions about overall property upkeep.

Guest reported persistent secondhand smoke exposure at the hotel entrance due to frequent smoking by individuals outside, which may affect air quality and respiratory comfort. The bathroom lacked ventilation, potentially contributing to odor retention and moisture issues.

Guest reported severe hygiene deficiencies including pubic hairs on bed sheets, dirty pillow slips, and a smelly carpet. These conditions present significant health hazards and were compounded by staff dismissing the guest's documented evidence.

Guest reported mold in the kitchen sink and bathroom, indicating potential health hazards from poor ventilation and cleaning. The hallway also had a persistent strong cigarette odor, further reducing air quality.