The Berkeley Hotel Pratunam

Guest reported elevator congestion during peak hours, requiring a lift change on floor 11, which may impact emergency egress efficiency.

Guest reported persistent Wi‑Fi connectivity issues over multiple stays, noting that a previously reported problem remained unresolved after six months. The inconvenience of daily re‑authentication further impacted the guest's ability to rely on basic digital connectivity.

Found a large, disgusting brown stain on the bed duvet that looked like diarrhea or coffee. The bathroom had no fan, so smells lingered, and the windows were permanently sealed shut, forcing us to use the noisy hair dryer for heat.

Guest reported inconsistent service delivery and potential discriminatory treatment based on nationality, which raises concerns about equitable access to promised amenities and reliable emergency responsiveness.

Guest reported severe elevator congestion and programming issues, with wait times exceeding 13 minutes and guests forced to take inefficient routes. The crowding and system malfunction present a potential safety risk during emergencies and significantly impact guest mobility.

The pool water was uncomfortably cold, which could be a shock hazard or health concern for swimmers.

Guest reported unsanitary breakfast conditions with other guests using hands instead of utensils at shared food stations, creating significant hygiene concerns. The overcrowded dining area and lack of staff intervention further compromised food safety standards.

Guest reported no safety concerns during their extended stay, highlighting excellent staff, dining, and convenient location as positive factors.