Ulu Segara Luxury Suites & Villas

Guest noted the property's remote location but appreciated the available shuttle service to Bali Collection, which supports safe transportation access.

The air conditioning failed, making the room humid and the tiled floor dangerously slippery throughout the entire room.

Guest reported the beach access path consists of extremely steep steps described as very dangerous, and the beach area felt unsafe due to being occupied by staff and locals smoking and drinking.

The hotel is a bit worn out and the ensuite marble isn't in the best condition, which could be a slip hazard.

Guest reported a non-functioning lock on the patio door, with an insecure substitute latch that prevented the door from closing fully. Additionally, missing tiles and a missing safety cover on a pool drain were noted as significant safety hazards.

Guest reported no safety concerns during their stay, highlighting excellent facility maintenance, responsive staff, and a clean environment that contributed to a positive experience.

Guest reported that their spouse experienced severe food poisoning after consuming sweet and sour fish at the hotel restaurant, resulting in 12 hours of illness. This indicates a critical food safety and hygiene failure at the property.

Guest reported that the poolside lounges were visibly filthy with grime, indicating a significant lapse in cleaning standards and potential hygiene concerns in the outdoor leisure area.

Guest reported a critical lack of emergency response and medical facilities when a swimmer experienced a stroke in the pool. No lifeguard was present, staff were unable to assist, and management failed to acknowledge or follow up on the incident.

Ongoing construction with cement mixers in the reception area created a dusty, noisy environment. The remote location and limited shuttle service made it difficult to leave the property quickly if needed.

Guest reported that the hotel's oceanfront location and furnishings could benefit from refurbishment, which may indicate aging infrastructure requiring attention.